our FTP file delivery service

Mediality businesses rely on secure FTP services for supply and delivery of files. This includes PDFs, XML files and other file formats. Please check with your account contact if you are unsure how you are currently transferring files.

To make sure you’re kept informed of any changes to our file delivery service, please complete this Google form to ensure we have your contact details and typical usage.

File delivery: Frequently asked questions

What has changed with FTP file delivery services?

Prior to 24 March 2025 our files were delivered via a third-party service (Files.com). We have replaced this with our own FTP services.

  • To sign in to our FTP service you need a new Password (we have kept most Usernames the same)
  • Our new service does not include a website to browse and download files. If you used the previous website, you will need FTP client software or FTP-capable scripting – see below for more info.
  • We only support secure protocols: SFTP or FTPS. Plain, unsecured FTP is not available.

What software do I need?

NB: Mediality makes no recommendations regarding the choice of client software. There are many resources on the internet regarding choice of software.

If you have previously signed in on our website to browse and download files, you will instead need other software on your computer. The software must connect using either SFTP or FTPS secure protocol. Software commonly used by our customers includes:

  • Cyberduck: free software (or donation) for Windows, macOS
  • FileZilla: free or paid versions available for Windows, macOS, Linux
  • ForkLift: paid software for macOS
  • SmartFTP: free software for Windows
  • Transmit: paid software for macOS
  • WinSCP: free software (or donation) for Windows

Or for those using command-line scripting:

  • wget/curl: ubiquitous command-line tools available for all platforms
  • various language-specific libraries are available.

For a more complete list of software options you can review Comparison of FTP client software on Wikipedia, or contact your own technical support resource.

What connection settings should I use with my FTP software?

You will need to connect using either SFTP or FTPS protocol.

  • Server address: fileshare.mediality.com.au (NB this replaces previous files.mediality.com.au, mediality.files.com, ftp.pagemasters.com.au)
  • Credentials: We will send you a username and password for authentication via email.
    • Email notifications are sent from “noreply@mediality.com.au” with subject line including “credentials from Mediality” (please check your spam/junk folder if you have trouble locating this).
  • Using SFTP: Connections operate over Port 22.
    • Default authentication using Password with no SSH key
    • If you prefer to use SSH key please reach out to our team at filedelivery@mediality.com.au
  • Using FTPS: Connections initiate over Port 21, Explicit mode.
    • Only Passive mode is supported for data transfer, using port range 8192–8200.
    • Set file transfer mode to Image/Binary (ASCII mode not supported).

If I connect using the new service, will I see the same files as I did with the old service?

You should see the same files using both old and new file delivery service.

In particular, if you are a Racing data (XML) customer, the backend file storage is the same for both services. You will see the same files via old and new connection methods – and if you delete a file, it will be deleted regardless of which connection method you are using.