FTP file delivery

What is Mediality’s FTP file delivery service?

Mediality businesses rely on secure FTP services for supply and delivery of files. This includes PDF, XML, JPEG, PNG and other file formats. Please check with your account contact if you are unsure how you are currently transferring files to or from Mediality.

NB: Prior to March 2025 our files were delivered via a third-party service (Files.com) – our file delivery servers and login details have been changed and any previous login will no longer work.

How do I sign in to download or send files?

  • To sign in to our FTP service you need a Username and Password which we generate and send you.
  • Our new service does not include a website to browse and download files; you will need FTP client software or FTP-capable scripting – see below for more info.
  • We only support secure protocols: SFTP or FTPS. Plain, unsecured FTP is not available.

What connection settings should I use with my FTP software?

You will need to connect using either SFTP or FTPS protocol.

  • Server address: fileshare.mediality.com.au (NB this replaces all previous hostnames including files.mediality.com.au, mediality.files.com, ftp.pagemasters.com.au)
  • Credentials: We will send you a username and password for authentication via email.
    • Email notifications are sent from “noreply@mediality.com.au” with subject line including “credentials from Mediality” – please check your spam/junk folder if you have trouble locating your credentials.
  • Using SFTP: Connections operate over Port 22.
    • Default authentication using Password with no SSH key
    • If you prefer to use public-key pair, please contact our team at filedelivery@mediality.com.au
  • Using FTPS (also called FTP with TLS/SSL): Connections initiate over Port 21, Explicit mode.
    • Only Passive mode is supported for data transfer, using port range 8192–8200.
    • Set file transfer mode to Image/Binary (ASCII mode not supported).

What software do I need?

NB: Mediality makes no recommendations regarding the choice of client software. There are many resources on the internet regarding choice of software.

You will need FTP-capable software to download or upload files, and you must connect using either SFTP or FTPS secure protocol. Software commonly used by our customers includes:

  • Cyberduck: free software (or donation) for Windows, macOS
  • FileZilla: free or paid versions available for Windows, macOS, Linux
  • ForkLift: paid software for macOS
  • SmartFTP: free software for Windows
  • Transmit: paid software for macOS
  • WinSCP: free software (or donation) for Windows

Or for those using command-line scripting:

  • wget/curl: ubiquitous command-line tools available for all platforms
  • various language-specific libraries are available.

For a more complete list of software options you can review Comparison of FTP client software on Wikipedia, or contact your own technical support resource.